City: Oshawa
Last visit: 2014-01-28
Author's ads: 1

Posted: 2014-01-28


KIM CARLSON 584 Cartier Avenue Oshawa, Ontario L1J2C8 Phone:  289-988-6402   To obtain a full time permanent position where I can utilize and expand upon my experience.   Highlights:                  Four years’ experience in a call centre Ø    Over 20 years’ experience as a legal assistant Ø    Proficient computer skills Ø    Excellent communication skills Ø    Valid Class G Drivers Licence Ø    Punctual and reliable Ø    Plan and mange time efficiently   Employment Experience: Customer Service Agent Minacs, Oshawa, Ontario, 2009 – Present     Ø  Present clients with benefits and uses of products Ø  Handle personal and confidential client information Ø  Answer customer inquiries clearly and directly Ø  Provided courteous, helpful customer service Ø  Successfully defuse angry customers by using patience Ø  Suggestive sell products to customers   Legal Assistant/Receptionist Aitchison Law Office, Oshawa, Ontario, 1987 - 2009                                               Ø    Greet customers and determine nature of business Ø    Process real estate files from opening to closing, reporting and invoicing Ø    Photocopying, dicta phone, postage machine, interact machine Ø    Extensive use of Windows, Word Perfect, PCLaw, Conveyancer, Teranet Ø    Provide general information to clients Ø    Process retainers and payments on accounts Ø    Answer telephone, relay messages Ø    Screen and forward telephone calls  

    Education and Training:   Niagara College Canada, Niagara Falls, Ontario   Certificate of Apprenticeship Information Technology Contact Centre Customer Service Agent                                                   Toronto School of Business, Oshawa, Ontario Legal Secretarial   Clarke High School, Newcastle, Ontario Ontario Secondary School Diploma     References available upon request